Estimated Shipment Time:

  Metro Cities: Shipment is estimated at 5 to 7 days*

  Non - Metro Locations: Shipment is estimated at 5 to 9 days*

  Remote Areas: Shipment is estimated at 7 to 12 days*

  Note

Shipment times are approximate and may vary due to factors such as public holidays, strikes, elections, or unforeseen delays. Additional delays may occur due to :

• One-time KYC Verification requirements if the KYC is not completed within 24 hours.
• Compatibility issues with certain chemicals, which may require surface shipment or specialized courier handling to ensure safe delivery.

• Shipping charges are calculated based on your shipment location.
• Orders above ₹1000 are eligible for free standard shipping.
• Orders below ₹1000 will incur a shipping fee of ₹99.

• Certain chemicals require a valid drug license for shipment, as per government regulations.
• We do not ship chemicals via air transport.
• All orders are shipped through our trusted courier partners. If you are unsure about shipment to your location, please fill out our form contact us .

• Once your order is dispatched, we will send you an email with your tracking number. You can use this number to monitor the shipment status on our courier partner’s portal.
• Stay informed about your shipment’s progress with real-time tracking.
• Visit my account page to track the order status

In rare cases where a shipment is delayed or lost, please Contact Us . immediately by submitting the form here. with your order details. We will investigate the issue promptly and work towards a resolution.

Incorrect Address:

If a shipment cannot be delivered due to incorrect or incomplete address details provided by the customer, we will notify you. Additional shipping fees may apply to reship the package.

Failed Shipment Attempts:

If our courier makes 3 unsuccessful attempts to deliver your order, the package will be returned, and the order will be cancelled. A refund will be processed according to our bank’s guideline, Please refer to our refund policy. for further details.

To avoid any delays or shipment issues, please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or misdeliveries resulting from incorrect address information.

As part of our commitment to safety and compliance, we verify customer ID numbers securely through a government-authorized API Digi locker using Aadhar. You may also be required to furnish address proof for the shipping / billing address.Know More.

In the event of unforeseeable circumstances such as natural disasters or other emergencies, which may impact shipment timelines, we request your understanding and patience. We will communicate any delays as soon as possible.

If you have any questions or concerns regarding your shipment, please feel free to reach out to our support team. You can write to us here, and we will respond within 24 - 48 hours.