Customer Help Center
Welcome to ibuychemikals’ Help Page, here you can find answers to commonly arising questions when you are quiet new to the website. We have also includes queries which were raised by our customers, if you still feel your doubts are not cleared we are just a call away, contact us on our Toll free Number or Write to us, we are there to help.
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Why Is KYC Verification Necessary?
KYC verification is a critical step to ensure the safe and responsible handling of chemicals. By verifying the identity and address of our customers / buyers, we can ensure that these materials are used appropriately, especially for research and development purposes. This process protects both buyers and sellers while maintaining compliance with safety regulations and legal requirements.
Safety at the highest order
With over 40 years of experience delivering chemicals and 6+ years of expertise in online services, we continuously enhance our safety measures. As part of this commitment, validating the buyers KYC is mandatory to ensure chemicals are delivered only to verified and authorized individuals or organizations.
How does Ibuychemikals use your Aadhar / GST Information?
After you consent to share your Aadhar data with ibuychemikals.com, your information is used in the following ways:
1. Name Verification: We use the name obtained from your Aadhar details to match the name on your Ibuychemikals account. This ensures that your profile information is accurate and secure.
2. Address Verification: Ibuychemikals will use the address data from Aadhar for address verification, ensuring accuracy for order deliveries and customer records.
3. Age Verification: ibuychemikals.com only uses your date of birth to confirm that you meet the minimum age requirement for purchasing of chemicals.
These verification steps must be successful for your identity to be verified on our platform.
Once the verification is successful
Data Retention: ibuychemikals.com will only access your basic Aadhar details and a unique identifier for security purposes and compliance. We handle your data according to Government of India (GOI) Policy.
Troubleshooting: If you are unable to complete the verification, we may temporarily retain information regarding the verification attempt for troubleshooting purposes, helping us improve the verification process.
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Why Is KYC Verification Necessary?
KYC verification is a critical step to ensure the safe and responsible handling of chemicals. By verifying the identity and address of our customers / buyers, we can ensure that these materials are used appropriately, especially for research and development purposes. This process protects both buyers and sellers while maintaining compliance with safety regulations and legal requirements.
Safety at the highest order
With over 40 years of experience delivering chemicals and 6+ years of expertise in online services, we continuously enhance our safety measures. As part of this commitment, validating the buyers KYC is mandatory to ensure chemicals are delivered only to verified and authorized individuals or organizations.
How does Ibuychemikals use your Aadhar / GST Information?
After you consent to share your Aadhar data with ibuychemikals.com, your information is used in the following ways:
1. Name Verification: We use the name obtained from your Aadhar details to match the name on your Ibuychemikals account. This ensures that your profile information is accurate and secure.
2. Address Verification: Ibuychemikals will use the address data from Aadhar for address verification, ensuring accuracy for order deliveries and customer records.
3. Age Verification: ibuychemikals.com only uses your date of birth to confirm that you meet the minimum age requirement for purchasing of chemicals.
These verification steps must be successful for your identity to be verified on our platform.
Once the verification is successful
Data Retention: ibuychemikals.com will only access your basic Aadhar details and a unique identifier for security purposes and compliance. We handle your data according to Government of India (GOI) Policy.
Troubleshooting: If you are unable to complete the verification, we may temporarily retain information regarding the verification attempt for troubleshooting purposes, helping us improve the verification process.
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Should I sign up to place an order with ibuychemikals?
Yes, you need to sign up to place an order with us. No worries, the information is kept highly confidential and will not be shared with anyone.
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Are there limitations for ordering? minimum or maximum quantity?
There is no minimum quantity for an order, however the maximum quantity is 30 Litre or 30 Kg per order.
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In what container will I get the chemical? Do I have a choice of container?
Chemicals come in glass, plastic or metal containers, priority is give to compatibility and safety concerns. When there is a choice of container it is mentioned along with pricing, else there is no choice.
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Whom to contact if I have difficulty in placing an order?
You can reach us through our WhatsApp/Call Us: +9173388 51002, Mon-Sat, 9.30 am to 6.30 pm else drop a mail to support@ibuychemikals.com
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When will the consignment reach me?
All consignments are delivered within 7 to 12 working days, any unexpected delays will be intimated.
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Do you have Cash On Delivery facility?
Yes,Cash on delivery option is available. Kindly check our Cash on delivery policy page to know more.
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What if I receive a damaged product?
Within applicable limits the product will be replaced.
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How long can I hold products in the cart?
You can hold products in the cart as long as you wish.
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What is self pick up?
To waiver transportation charges you can choose self pick up. It is available only for Chennai customers.
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Is there any age limit for placing an order
Yes, you should be above 18 years to place an order at ibuychemikals.com
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Will I get COA of the chemicals I had ordered?
Yes, You will receive a hard copy of COA when the order is delivered.
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Can students/professors from institutions order online ?
Yes, you can by furnishing the required proofs
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I am a seller of chemicals, can I list my products @ ibuychemikals.com? What are your offerings for a seller?
Sellers from different chemical domains are welcome. As registered seller at ibuychemikals.com you enjoy
1.Free Listing
2.No Annual charges
3.Free online promotion
4.Free SEO optimization
