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Customer Help Center

Welcome to ibuychemikals’ Help Page, here you can find answers to commonly arising questions when you are quiet new to the website. We have also includes queries which were raised by our customers, if you still feel your doubts are not cleared we are just a call away, contact us on our Toll free Number or Write to us, we are there to help.

  • Why Is KYC Verification Necessary?

    KYC verification is a critical step to ensure the safe and responsible handling of chemicals. By verifying the identity and address of our customers / buyers, we can ensure that these materials are used appropriately, especially for research and development purposes. This process protects both buyers and sellers while maintaining compliance with safety regulations and legal requirements.

    Safety at the highest order
    With over 40 years of experience delivering chemicals and 6+ years of expertise in online services, we continuously enhance our safety measures. As part of this commitment, validating the buyers KYC is mandatory to ensure chemicals are delivered only to verified and authorized individuals or organizations.

    How does Ibuychemikals use your Aadhar / GST Information?

    After you consent to share your Aadhar data with ibuychemikals.com, your information is used in the following ways:

    1. Name Verification: We use the name obtained from your Aadhar details to match the name on your Ibuychemikals account. This ensures that your profile information is accurate and secure.

    2. Address Verification: Ibuychemikals will use the address data from Aadhar for address verification, ensuring accuracy for order deliveries and customer records.

    3. Age Verification: ibuychemikals.com only uses your date of birth to confirm that you meet the minimum age requirement for purchasing of chemicals.
    These verification steps must be successful for your identity to be verified on our platform.

    Once the verification is successful

    Data Retention: ibuychemikals.com will only access your basic Aadhar details and a unique identifier for security purposes and compliance. We handle your data according to Government of India (GOI) Policy.

    Troubleshooting: If you are unable to complete the verification, we may temporarily retain information regarding the verification attempt for troubleshooting purposes, helping us improve the verification process.

  • Why Is KYC Verification Necessary?

  • Should I sign up to place an order with ibuychemikals?

  • Are there limitations for ordering? minimum or maximum quantity?

  • In what container will I get the chemical? Do I have a choice of container?

  • Whom to contact if I have difficulty in placing an order?

  • When will the consignment reach me?

  • Do you have Cash On Delivery facility?

  • What if I receive a damaged product?

  • How long can I hold products in the cart?

  • What is self pick up?

  • Is there any age limit for placing an order

  • Will I get COA of the chemicals I had ordered?

  • Can students/professors from institutions order online ?

  • I am a seller of chemicals, can I list my products @ ibuychemikals.com? What are your offerings for a seller?

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